Beppu & Yufuin DMC — agent guide

The numbered cards above show what we package in Beppu & Yufuin; this section explains how each experience actually runs on the ground — the timing, the ticketing, the guiding and the type of client each one suits. Beppu & Yufuin belongs to Kyushu, the green, geothermal south of volcanoes and onsen towns that runs well as a self-contained loop. Because Beppu & Yufuin runs on Japan's four-season temperate calendar, the headline windows are cherry blossom in late March and April and autumn foliage in November, with clear dry winters and hot, humid summers between. Every program below is operated at net rates with transfers and licensed guides included, and the trade desk will combine any of them into half-day, full-day or multi-day modules within 24 hours of your enquiry.

Beppu Jigoku (Hells) tour

Not every memorable experience needs a headline, and Beppu Jigoku (Hells) tour proves it in Beppu & Yufuin. This is the connective tissue of a well-built program: unhurried, local in flavour and easy to operate, with our driver and guide shaping the visit around the group rather than a fixed script. We use it to balance intense sightseeing days, to give families a gentler morning or to add texture for clients on a second visit. Pickup times flex around your itinerary, entry arrangements are handled in advance and it combines with neighbouring stops into a coherent, fairly-priced half day.

For agents, the commercial logic is simple: Beppu Jigoku (Hells) tour is contracted at net rates with tickets, transfers and guiding bundled into one line on the quotation. You set your own margin. We confirm availability within 24 hours, issue vouchers your clients can show on a phone, and absorb the small operational hiccups — a late pickup, a weather swap — through the Beppu & Yufuin ground team without bothering you or your client.

Format matters as much as content here. Beppu Jigoku (Hells) tour runs as a join-in departure for cost-conscious FIT, as a private program for families and couples who want the pace to themselves, and as a marshalled group module for series and incentive files in Beppu & Yufuin. The experience is the same; the wrapping and the price point differ, and the desk quotes all applicable formats side by side. Tell us the manifest and the budget band, and the recommendation comes back with reasoning attached, not just a number.

Yufuin onsen town & Lake Kinrin

For clients who need to breathe between cities, Yufuin onsen town & Lake Kinrin is the answer in Beppu & Yufuin. The experience scales to fitness levels — gentle boardwalk strolls for seniors and families, longer trails for the energetic — and our guides read the group before setting the pace. Mornings are cooler, quieter and better for photography; afternoons suit a slow second visit or a swim where permitted. We bundle entrance fees, transfers and a packed or local lunch into one net figure, and we are honest about the seasonal windows: some months this experience is spectacular, others it simply is not, and we will tell you which.

Every booking for Yufuin onsen town & Lake Kinrin sits under the watch of our 24/7 operations desk. If weather, closures or a delayed flight into Via Fukuoka — 2 h by train disrupt the plan, the Beppu & Yufuin team re-sequences the day in real time and tells your client what happens next before they have time to worry. You receive a short written note when anything material changes — no surprises in the post-trip debrief.

Season shapes this experience more than most clients realise. Because Beppu & Yufuin runs on Japan's four-season temperate calendar, the headline windows are cherry blossom in late March and April and autumn foliage in November, with clear dry winters and hot, humid summers between, so the desk will tell you plainly how Yufuin onsen town & Lake Kinrin performs on your travel dates — which weeks flatter it, which merely tolerate it, and when an alternative serves the file better. That candour at quotation stage is cheaper than disappointment after travel, and it is the habit that keeps agencies routing their Beppu & Yufuin programs through one ground operator instead of three suppliers who each blame the others.

Sand & steam baths

Sand & steam baths is the kind of local experience that separates an operated itinerary from a list of bookings in Beppu & Yufuin. We treat it with the same discipline as the headline sights: a confirmed pickup, a guide who actually knows the place and a schedule that visits at the right hour rather than the convenient one. It works as a standalone half day or stitched into a fuller program, and it earns its keep with clients who have already done the famous circuit. Ask the trade desk how it pairs with the other experiences on this page — the combinations usually cost less than the parts.

Fit matters: Sand & steam baths suits most profiles, but we will tell you honestly when it does not. Families get adjusted timings and shorter walking loops; honeymooners get the private upgrade and the quiet hours; groups get marshalled logistics with buffer time built in. In Beppu & Yufuin we would rather flag a mismatch at quotation than collect a complaint after travel — that honesty is why agencies keep routing programs through us.

Format matters as much as content here. Sand & steam baths runs as a join-in departure for cost-conscious FIT, as a private program for families and couples who want the pace to themselves, and as a marshalled group module for series and incentive files in Beppu & Yufuin. The experience is the same; the wrapping and the price point differ, and the desk quotes all applicable formats side by side. Tell us the manifest and the budget band, and the recommendation comes back with reasoning attached, not just a number.

Mt Tsurumi ropeway

Mt Tsurumi ropeway is one of those rare attractions where the journey is the sight itself, and in Beppu & Yufuin it carries real historical weight. We pre-book seats on the correct side for the views — yes, there is a correct side, and our team knows it — and we position a vehicle at the far end so clients ride the iconic stretch without backtracking. A guide travels with the group to carry the history, which here deserves to be told properly. Departures are timetabled, not flexible, so the day is built around the schedule with unhurried buffers at both ends.

Fit matters: Mt Tsurumi ropeway suits most profiles, but we will tell you honestly when it does not. Families get adjusted timings and shorter walking loops; honeymooners get the private upgrade and the quiet hours; groups get marshalled logistics with buffer time built in. In Beppu & Yufuin we would rather flag a mismatch at quotation than collect a complaint after travel — that honesty is why agencies keep routing programs through us.

Season shapes this experience more than most clients realise. Because Beppu & Yufuin runs on Japan's four-season temperate calendar, the headline windows are cherry blossom in late March and April and autumn foliage in November, with clear dry winters and hot, humid summers between, so the desk will tell you plainly how Mt Tsurumi ropeway performs on your travel dates — which weeks flatter it, which merely tolerate it, and when an alternative serves the file better. That candour at quotation stage is cheaper than disappointment after travel, and it is the habit that keeps agencies routing their Beppu & Yufuin programs through one ground operator instead of three suppliers who each blame the others.

Beyond the headline experiences, the Beppu & Yufuin ground team keeps a longer menu of excursions, private dining set-ups and special-interest programs that never make it onto a public page — golf days, photography mornings, faith-based visits and teambuilding formats among them. If your client brief does not match anything above, describe it to the trade desk and we will build it. And because Beppu & Yufuin sits within easy reach of Fukuoka and Nagasaki, most of these experiences can be woven into a wider Kyushu routing without repositioning hotels every night.

Seasonality decides whether a Beppu & Yufuin program delights or disappoints, so here is the honest month-by-month picture our operations team works from. Because Beppu & Yufuin runs on Japan's four-season temperate calendar, the headline windows are cherry blossom in late March and April and autumn foliage in November, with clear dry winters and hot, humid summers between. Use it to set expectations at the point of sale — clients forgive weather they were warned about and never forgive weather they were promised away.

January in Beppu & Yufuin

Clear, cold and dry in Beppu & Yufuin: crisp days of 2–10°C, the year's best visibility (prime Mt Fuji clarity), winter illuminations and low-season value. Lock in hotels for any sakura-adjacent dates early. Our operations desk re-checks every transfer and rail leg against the live conditions each morning this month. Booking note: keep one flex day in the program for weather swaps.

February in Beppu & Yufuin

Still cold and dry in Beppu & Yufuin with bright skies and few crowds. Plum blossoms open late in the month, a quiet prelude to the sakura rush, and rates remain at their friendliest. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: rail seats and flights fill before hotels do — sequence transport first.

March in Beppu & Yufuin

Spring arrives in Beppu & Yufuin: mild 10–16°C and the cherry blossoms beginning late in the month. Demand surges as sakura approaches — book six to nine months out for blossom dates. Hotel materialisation deadlines bite hardest in this window — the desk flags every cut-off date in writing. Booking note: rates are keener now; push for value adds.

April in Beppu & Yufuin

Sakura peak in Beppu & Yufuin: mild 15–20°C, cherry blossoms at their height and the busiest, most beautiful window of the year. Golden Week closes the month with a domestic demand spike. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: a strong month for series groups — allotments help.

May in Beppu & Yufuin

Fresh, pleasant Beppu & Yufuin at 18–23°C — fresh greenery, comfortable touring and thinning crowds after Golden Week. One of the most underrated months to sell. On the ground, drivers and guides are confirmed the evening before each program day, whatever the month. Booking note: rates are keener now; push for value adds.

June in Beppu & Yufuin

Early summer in Beppu & Yufuin brings the short rainy season (tsuyu): warm 23–26°C with humid spells and showers between bright days. Hydrangeas peak; build flexible afternoons into the program. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: rail seats and flights fill before hotels do — sequence transport first.

July in Beppu & Yufuin

Hot, humid summer in Beppu & Yufuin at 28–33°C, the rains easing into festival season — fireworks (hanabi) and summer matsuri light up the evenings. Start sightseeing early and plan cool breaks. Our operations desk re-checks every transfer and rail leg against the live conditions each morning this month. Booking note: keep one flex day in the program for weather swaps.

August in Beppu & Yufuin

Peak summer heat in Beppu & Yufuin, 30–34°C and humid, with the Obon holiday mid-month tightening domestic travel. Festivals abound; air-conditioned timing and early starts are essential. On the ground, drivers and guides are confirmed the evening before each program day, whatever the month. Booking note: family demand spikes — reserve connecting rooms early.

September in Beppu & Yufuin

Warm easing to comfortable in Beppu & Yufuin, 25–30°C, though early autumn carries some typhoon risk. Crowds thin and the first hints of foliage appear in the north. Vehicle dispatch runs to the season: earlier starts in summer heat, winter-experienced drivers when snow is likely. Booking note: confirm rooms 60–90 days out for this window.

October in Beppu & Yufuin

Crisp, clear autumn in Beppu & Yufuin at 18–23°C — superb touring weather as the foliage begins. The second peak season after sakura; quote leaf-colour dates carefully. Our operations desk re-checks every transfer and rail leg against the live conditions each morning this month. Booking note: keep one flex day in the program for weather swaps.

November in Beppu & Yufuin

Autumn foliage peak in Beppu & Yufuin: cool 12–18°C, brilliant maple colour and clear skies. Rivalling sakura for beauty and demand — confirm rooms and guides well ahead. Guide allocation tightens in busy weeks, so language requests should travel with the booking, not after it. Booking note: keep one flex day in the program for weather swaps.

December in Beppu & Yufuin

Cold, clear and dry in Beppu & Yufuin: 5–12°C, sparkling winter illuminations and the year's best Mt Fuji views. Christmas–New Year demand peaks hard, so confirm rooms and vehicles early. On the ground, drivers and guides are confirmed the evening before each program day, whatever the month. Booking note: confirm rooms 60–90 days out for this window.

Shopping in Beppu & Yufuin

From depachika food halls and craft ateliers to polished retail, Beppu & Yufuin rewards clients who shop with a little local intelligence — which is what this list provides. Each venue is chosen for genuine quality rather than commission arrangements; Explera takes none. Our guides know which stores stock the real craft, when each district is at its best and how the tax-free counters work. Build one unhurried shopping window into any program and satisfaction scores rise measurably.

Local shopping streets. shotengai arcades in Beppu & Yufuin — bookable through our desk with transfers timed to your program. Regional crafts. traditional local products — bookable through our desk with transfers timed to your program.

Dining in Beppu & Yufuin

Local kitchens and markets are where Beppu & Yufuin introduces itself, and we treat eating as seriously as sightseeing. Every venue below has been vetted by our ground team for quality first and atmosphere a close second. Guided tastings turn a hesitant first-timer into a confident diner in one evening, and dietary requirements — vegetarian, halal, allergies — are engineered into the route at booking rather than negotiated at the table.

Local specialities. regional dishes of Beppu & Yufuin; we fold it into touring days at net rates so agents keep the margin. Izakaya dining. casual Japanese pub fare; we fold it into touring days at net rates so agents keep the margin.

Wellness in Beppu & Yufuin

Wellness sells in Beppu & Yufuin at every price point, from traditional onsen and sento bathing to destination-spa programming. The venues below span that range honestly. We pre-book treatments so clients are not disappointed by full schedules, brief onsen etiquette and tattoo policies in advance, arrange private-bath options for couples and Muslim travellers, and bundle spa credits into honeymoon packages where our hotel contracts make that worthwhile.

Onsen & sento. hot-spring bathing culture; ask the trade desk how it pairs with the day programs above. Gardens & temples. calm green spaces — bookable through our desk with transfers timed to your program.

Entertainment in Beppu & Yufuin

Recreation in Beppu & Yufuin runs from family-safe spectacle to adults-only energy, and the difference matters at the point of sale. Below is the vetted entertainment menu with our candid notes. Tickets are pre-issued, seats are held in the better categories through peak season, and every evening program includes the return transfer — clients step from the venue into a known vehicle, every time.

Seasonal festivals. beppu & Yufuin matsuri and events — our local team confirms timings and holds space on peak dates. Local nightlife. bars and izakaya; we fold it into touring days at net rates so agents keep the margin.

Dietary note for agents: Beppu & Yufuin is a tonkotsu-and-ramen heartland, so pork-avoiding, vegetarian and halal clients need a knowledgeable guide — ours steer them to the right kitchens and the growing crop of halal-friendly spots in Fukuoka. Dietary flags travel on every voucher, and ryokan and onsen-town meals are adapted with a day's notice.

These three sample programs show how we typically sequence Beppu & Yufuin for the trade — a tight first-timer format, a complete stay and a regional combination. All are templates, not fixed products: the trade desk re-times, re-prices and re-routes them around your clients flights, budget and pace, and returns a fully-costed quotation within 24 hours.

Classic Beppu & Yufuin — 3 days

The essential first-timer format: arrival, the headline sights and a structured farewell, built around Via Fukuoka — 2 h by train.

• Day 1: Arrival via Via Fukuoka — 2 h by train — meet and greet, private transfer (2 h from Fukuoka), hotel check-in and an easy evening orientation walk with dinner recommendations.
• Day 2: Full guided day pairing Beppu Jigoku (Hells) tour with Yufuin onsen town & Lake Kinrin — early start to beat heat and crowds, vetted local lunch, licensed guide throughout and the vehicle on standby all day.
• Day 3: Flexible final morning around Sand & steam baths or free time for the hotel pool, late checkout where contracted, then a timed transfer back to Via Fukuoka — 2 h by train against the flight schedule.

Net-rate note: the 3-day format prices keenly because one vehicle and one guide cover the whole program — ask the desk for the per-person tiering at 2, 4 and 6 pax.

Complete Beppu & Yufuin — 5 days

The full destination at a humane pace, with a free day that protects satisfaction scores and invites upsells.

• Day 1: Arrival via Via Fukuoka — 2 h by train, private transfer and check-in; sunset welcome moment and a briefing pack with the week mapped out day by day.
• Day 2: Signature day: Beppu Jigoku (Hells) tour in the morning light, then Yufuin onsen town & Lake Kinrin in the afternoon — guide, tickets and lunch all pre-arranged at net rates.
• Day 3: Second excursion day built around Sand & steam baths with Mt Tsurumi ropeway woven in — paced for photography and unhurried stops rather than a checklist sprint.
• Day 4: Free day with optional add-ons: spa time, a cooking class or a guided market morning — each bookable as a same-week module through our desk.
• Day 5: Slow breakfast, a last look at the neighbourhood, then the airport transfer to Via Fukuoka — 2 h by train timed against the live flight number by the 24/7 desk.

Net-rate note: five-day programs unlock better hotel tiers — the per-night contract rates improve at 4+ nights in most Beppu & Yufuin properties we hold.

Combination — 7 days with Kagoshima and Nagasaki

The regional best-of: Beppu & Yufuin anchored with its Kyushu neighbours Kagoshima and Nagasaki, one ground team handling every leg.

• Day 1: Arrive via Via Fukuoka — 2 h by train; private transfer, check-in and an easy first evening in Beppu & Yufuin to shake off the flight.
• Day 2: Headline Beppu & Yufuin day: Beppu Jigoku (Hells) tour plus Yufuin onsen town & Lake Kinrin with licensed guide, entrance tickets and a vetted lunch stop included.
• Day 3: Morning at Sand & steam baths, afternoon transfer toward Kagoshima — luggage handled, same coordinator, scenic stop en route where the road allows.
• Day 4: Full day in Kagoshima: its signature experiences operated by the same regional team, so vouchers, guides and standards stay consistent.
• Day 5: Onward leg to Nagasaki with a guided highlight on arrival — the day is built around one unhurried transfer, not two rushed ones.
• Day 6: Nagasaki at full depth — we pick the two strongest experiences for your client profile and keep the evening free.
• Day 7: Return transfer and departure via the most sensible gateway for the routing — the desk sequences flights so nobody backtracks.

Net-rate note: multi-stop programs are where a DMC earns its keep — one invoice, one coordinator, contracted rates on every leg. Send your dates and the trade desk returns the full costing, hotel options included, within 24 hours.

The same destination sells completely differently to different files, so here is how our team positions Beppu & Yufuin segment by segment. Beppu & Yufuin belongs to Kyushu, the green, geothermal south of volcanoes and onsen towns that runs well as a self-contained loop, which shapes who books it and why.

Families in Beppu & Yufuin

Selling Beppu & Yufuin to families is straightforward when the building blocks are right. Start with Yufuin onsen town & Lake Kinrin — reliably the day children talk about afterwards — and balance it with Beppu Jigoku (Hells) tour at a gentler register. We engineer the practical layer agencies cannot see from abroad: car seats on request, early dinner reservations, hotels where a ground-floor room saves a daily pram battle, and a guide who genuinely likes children rather than tolerates them. Free afternoons are deliberate, not gaps; family satisfaction correlates with unscheduled pool hours, and we plan for it.

Honeymoons & couples in Beppu & Yufuin

For couples, Beppu & Yufuin works best as a rhythm of spectacle and stillness. We schedule the headline moments — Yufuin onsen town & Lake Kinrin, then Beppu Jigoku (Hells) tour — at the quiet ends of the day and leave the middle unhurried: long breakfasts, spa afternoons, no 7am lobby calls unless sunrise is the point. Private transfers are standard, photography moments are built into the route, and anniversary or proposal staging is arranged discreetly through our events team. Tell the desk it is a honeymoon at quotation; upgrades, amenities and the small ceremonies of welcome follow automatically wherever our hotel contracts allow.

Luxury & VIP in Beppu & Yufuin

VIP files in Beppu & Yufuin run on a different operating system: lead drivers, not just drivers; suite-level hotel relationships; and a single named coordinator who answers within minutes. The experience layer is curated rather than listed — Beppu Jigoku (Hells) tour arranged privately at the optimal hour, Yufuin onsen town & Lake Kinrin elevated with special access or expert hosting where it exists. Fast-track airport handling, luggage that moves invisibly, restaurant tables that materialise on sold-out nights: this is what the luxury margin actually buys, and what we evidence in writing at quotation so your client sees the difference before they travel.

Groups & MICE in Beppu & Yufuin

Incentive groups judge a destination in the first hour and the last evening, so our Beppu & Yufuin group programs invest there: airport marshalling with branded signage and zero waiting, and a finale event staged properly — sound, light, dietary-coded banqueting. Between those poles, Yufuin onsen town & Lake Kinrin and Beppu Jigoku (Hells) tour carry the shared-memory moments every incentive needs. We hold group allotments where the hotels make it possible, manage rooming lists through every revision, and put one bilingual project manager on the file from proposal to post-event report. Ask the desk for the group-rate tiering by manifest size.

Adventure & active in Beppu & Yufuin

Adventure sells Beppu & Yufuin to the clients who fall asleep in temples. The active menu runs from soft to serious, anchored by Yufuin onsen town & Lake Kinrin and rounded out by Beppu Jigoku (Hells) tour, with our operations team grading every option honestly so agents never oversell a difficulty level. Safety is the non-negotiable layer: vetted operators, maintained equipment, guide-to-client ratios that hold, and insurance-compatible practices documented for your files. Build one rest day into any active week — recovery is part of performance — and let the desk sequence activities so the hardest day never follows the longest transfer.

Getting there

Beppu & Yufuin is reached via Via Fukuoka — 2 h by train, and the transfer logic is simple once it is operated properly: 2 h from Fukuoka. Explera meets every arrival with a name board, a GPS-tracked vehicle from our own fleet — sedans, vans and coaches scaled to the manifest — and an English-speaking driver monitored against the live flight number, so delays cost your client nothing but the delay itself. Onward connections from other Japan regions are sequenced by the trade desk: we will tell you frankly whether the shinkansen, a domestic flight or a private road transfer serves the routing best, and we price each option side by side on the quotation.

Getting around

On the ground in Beppu & Yufuin, we mix the rail network with private vehicles: trains and the shinkansen handle the long, fast legs while a dedicated car or van with a driver who knows the back ways covers the touring days, with fuel, parking and waiting time included so the vehicle stays with the group. Local colour — a tram ride, a ropeway, a market walk — is woven in deliberately where it adds to the story. For evening outings the same driver returns, which clients notice and appreciate.

Where to stay — areas

Three placement logics cover Beppu & Yufuin. The central or station area concentrates hotels, dining and transfers — the default for first-timers and anyone prioritising convenience. The waterfront or resort edge trades a central address for sea views, calm and resort grounds; couples and long-stay files settle here. The quieter outskirts and nearby bays hold boutique and onsen stock for travellers touring by private vehicle anyway. We contract the strongest property in each band and will say plainly which suits your client.

Practical notes for agents

Practical notes for agents: lead times in Beppu & Yufuin run short for ground arrangements — 72 hours covers most standard programs — but peak-season hotel space wants 60–90 days. Vouchers are issued per service and honoured on a phone screen; rooming lists can change up to materialisation deadlines we state plainly at confirmation. Every file carries the 24/7 desk number, every driver is briefed the evening before, and anything that goes sideways is fixed first and reported to you in writing afterwards.

The sakura (late March–April) and autumn-foliage (November) peaks are when everyone wants Beppu & Yufuin, so work 90–120 days ahead for those windows and longer over the year-end holidays. Summer and winter departures confirm comfortably inside 30–60 days, often with negotiable extras attached. National peaks — cherry-blossom season, Golden Week (late April–early May), Obon (mid-August), the autumn foliage and the year-end stretch — tighten availability everywhere, Beppu & Yufuin included; add 30 days to every lead time when a program touches them.

Cancellation awareness protects your margin: our standard ground arrangements in Beppu & Yufuin carry humane cut-offs that we state in writing on every quotation, but peak-date hotel space and event tickets often carry stricter, supplier-imposed terms — we flag those lines explicitly so nothing hides in the fine print. Where a client books early and the market softens, we will tell you; repricing honesty is cheaper than a lost partner.

For agencies running Beppu & Yufuin as a programmed destination, series allotments are the lever: committed seat-and-room blocks across a season give you guaranteed space in the tight windows and protected rates when walk-in prices spike. The trade desk builds allotment proposals around your expected volumes, with sensible release-back dates so unsold space never becomes your problem. One conversation in the contracting season saves fifty availability emails in the selling season.

The booking flow itself is built for trade speed: enquiry to fully-costed Beppu & Yufuin quotation within 24 hours, confirmation on your written acceptance, and vouchers issued per service so your clients carry proof of everything on a phone screen. Payment terms are agreed at partnership level rather than per file, deposits scale with how far out the booking sits, and the 24/7 desk owns every confirmed program from the first transfer to the last — which is why late changes are absorbed rather than litigated.

On the water around Beppu & Yufuin, the rules we operate by are simple and non-negotiable: reef-safe sunscreen briefed to every manifest, no anchoring on coral — our crews use moorings or drift — no touching or feeding marine life, and group sizes that respect the fragile sites we visit. Marine-park fees are paid in full, because that money is the reef's budget. Nationwide, we honour Japanese etiquette as policy: shrine and temple decorum briefed in advance, quiet on public transport, photography permissions secured first, and overtourism hotspots timed to off-peak hours — anywhere in Japan, regardless of what a cheaper supplier offers.

Explera's wider policy travels with every Beppu & Yufuin booking: single-use plastics minimised on our vehicles and boats, licensed local guides on every program because livelihoods matter as much as commentary, and honest pre-trip briefings that turn clients into better guests. We publish these standards to partner agencies because they increasingly win the booking — European and Australian markets in particular now ask, and we would rather you answer with specifics.

For agents, this is sellable substance rather than compliance wallpaper: name the etiquette-first guiding, the community-revenue model and the licensed-guide rule in your Beppu & Yufuin proposals and watch conversion improve with exactly the clients who spend most. The trade desk can supply the wording, the supporting details and per-program specifics for tender documents and sustainability questionnaires on request.